FAQ Shop
Can I use my cable in the rain?
Yes, you can use charging cables in the rain. However, we recommend unplugging and storing the cable safely after charging is complete.
Why is one of the pins further back in the plug of my cable?
This is a deliberate safety feature. It ensures that when the cable is unplugged, the power disconnects first.
My cable has an intermittent fault. What should I do?
Before contacting us, please try the following steps to identify the issue:
• Check your vehicle's timer settings.
• Test your cable with a different charger and vehicle.
• Straighten and untwist the cable, making sure there are no kinks.
• Ensure there are no obstructions affecting the cable.
• Allow some 'slack' in the cable; it should not be stretched to its maximum capacity.
• Reset everything: disconnect, reset the charger, connect to the charger first, then the vehicle, stop all timers, lock the vehicle and reassess.
If the problem still occurs with another charger and vehicle, email us at contact@impracharge.co.uk with a description of the issue and the status indicator colour when you plug in your cable.
What size cable do I need for my charger?
We always recommend consulting a qualified electrician for installation. Generally, for a cable run up to 10 metres, use a 6mm cable/ SWA; for over 10 metres, use a 10mm SWA cable.
Do I need an Earthing Rod for my charger?
No, our range of EV chargers include a built-in PME Earthing Device as standard, eliminating the need for earth rods and reducing installation time and costs. Excluding Tesla Wallconnector.
Do I need DC protection?
Our EV chargers come with built-in DC 6mA protection as standard. For your specific installation requirements for protection and installation please reach out to our installation team at contact@impracharge.co.uk or 0333 335 5740 for advice or to book your installation with an expert engineer.
What does the light on the front of the EV charger mean?
The LED status indicator works as follows:
• Flashing blue light: Ready for Charge (IEC socket only)
• Fixed blue light: Cable plugged in but not charging
• Fixed green light: Charging in progress
• Flashing red light: Fault indicated. Switch off at the source and back on after 20 seconds to clear. Contact your installer if the fault persists.
For further troubleshooting, refer to the LED status indicator guide.
My circuit breaker is floppy. How do I reset it?
To reset the RCBO, push both levers fully down until you hear a click, then push them up. For more information, see our RCBO Reset Guide.
What is Dynamic Load Management?
Dynamic Load Management is a system that prevents the main fuse of a property from overloading. It monitors the total electrical load being used by the property and adjusts the EV charger output as needed. For instance, if your main house fuse is 60 amps, your EV charger draws a maximum of 32 amps, and your power shower requires 40 amps, using both the EV charger and the shower simultaneously could exceed the fuse limit (72 amps). In this situation, the load management system will reduce the charger's rate to below 20 amps until the shower is turned off, protecting the main fuse. This feature is optional and requires a separate CT Clamp, installed inside the main consumer unit or around the tails from the main fuse. Our part numbers for the CT clamp/Dynamic Load Management Kit are EVA120CT1 (for EVS and EVT models) and SYNC-LMK (for EVCP models).
Can I install my own EV charger?
For safety and legislative reasons, self-installation of EV chargers at your home or workplace is not recommended. We suggest consulting our network of qualified OZEV approved electricians for a professional installation. This ensures safe installation and allows you to purchase a EV Charger for your home or workplace.
What is the difference between Type 1 and Type 2 EV charge cables/plugs?
Type 1 plugs are single-phase, designed with 5-pins, and enable fast charging at 3.7kW-7.4kW AC. They are more common in parts of Asia and the US but less so in Europe, making it challenging to find Type 1 chargers in the UK.
Tethered or Untethered?
Tethered chargers have the cable permanently attached to the wall unit. The advantages include convenience, as you don't need to repeatedly fetch and store the cable from your car. Just uncoil it from the wall box and plug it into your EV. Additionally, it offers security since the cable cannot be removed or stolen. Untethered chargers (also known as socketed or socket only) do not have a permanent cable, featuring a Type 2 socket instead. This option provides flexibility to use any cable or connector type, and any cable length. However, it might be seen as less convenient since you need to use your own cable, often stored in your car's boot, and connect both ends each time. Untethered units typically look neater on your driveway due to the absence of a cable.
What information do you need before installing my new EV charge point?
After you submit an enquiry, we'll send a email to gather more details. The information we typically request includes:
• Confirmation of private off-street parking (please send a photo).
• Strong mobile or WIFI signal at the installation location.
• Size of your main cut-out fuse (please send a photo).
• Whether you have a looped service (please send a photo).
• Your MPAN number.
• Main bonding to your gas and water supplies (please send a photo).
• Space availability in your existing consumer unit/fuse box (please send a photo).
• Preferred location for the charge point.
• Distance from the charge point to the consumer unit (please send a photo).
Don't worry if you can't answer all these questions; our experts will conduct a thorough survey before starting work.
You can get your free installation quote by visiting our website here; https://www.impracharge.co.uk
My installation is non-standard, what happens now?
If your charger installation is non-standard, it may involve additional costs. After placing your order, we'll contact you to understand your specific requirements and provide a no-obligation quote for the extra work.
Where should I position my charge point?
Ideally, place the charger where you park your EV, like a private driveway or garage. Consider the location of your car's charging port (front, side, or rear) and your preferred parking method (reversing in or driving in). Also, think about the cable's position when connected to avoid creating trip hazards or blocking access.
What is main bonding and how do I know if my property has it?
Main bonding is crucial for safety when installing a new EV charging point. It prevents dangerous voltage differences between accessible metal parts during a fault. You can check for main bonding by inspecting the supply metre box for gas and your incoming mains water supply near the stopcock. Look for green/yellow wires connected to the main gas and water pipes using an earthing/bonding clamp.