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FAQ'S

Frequently Asked Questions

Find answers to frequently asked questions on home EV charging.

Can any electrician install an EV charger?

Any qualified electrician can, however our installers are trained and experienced electricians. They are also fully qualified specifically to fit/ install and test all types of EV chargers.

This does require an additional course and training separate to being a qualified electrician. All our installers are City & Guilds approved for the installation of EV chargers. They are also members of accredited electrical governing bodies.

How do I choose an EV charger?

This depends on your specific user requirements, needs and preference aesthetically. We have an easy guide that helps aid in choosing your perfect charge point. How to choose a charger.

Can I install my own EV charging point?

You can’t install an EV charge point yourself. This is because as an electrical installation, it needs a qualified and competent electrician to sign off and test/ inspect the installation. This ensures safety, quality and assurance. This is why you should only rely on a qualified and experienced installer.

What’s the difference between tethered and untethered?

An untethered (socket) charger means there is no charging lead attached. This means you are able to use both universally 'Type 1' and 'Type 2' connection leads, however you will usually need to purchase these leads separately if they aren't supplied with your vehicle.

A tethered charger includes a charging cable attached. Whether that be 'Type 1' or 'Type 2' depending on your vehicle’s specification. (Usually Type 2 for new vehicles). The lengths of tethered cables can range from 5- 10 meters depending on your individual needs and requirements.

Can I charge my electric vehicle from a 13a plug socket?

This would only be recommended either whilst waiting for your EV charge point installation, or in an emergency where an appropriate EV charge point isn't available. This is due to the 13a plug socket not being designed to charge an electric vehicle specifically. This would usually also take longer than overnight for a sufficient charge.

What are the different connection types? Why would you choose one over the other?

There are two variables: connector type (Type 1 or Type 2) and cable length.

Choose the connector type that works with your car:

Type 1 connector works with vehicles such as the Nissan LEAF (models older than 2018), Nissan e-NV200/Evalia, Mitsubishi Outlander, Kia Soul EV.
Type 2 connector works with all other new cars, including Volvo, Renault, Hyundai, BMW, Mercedes, Volkswagen, Tesla.

Check your owner’s manual if you’re not sure which connector your car accepts.

Choose your charging cable length based on where you park. You may want to measure the distance from your charging port to where you plan to install your station.

8 metres provides maximum flexibility to reach the charging port on any EV, no matter where you park.6 metres provides good reach and works in most parking situations.

Why does an Electric Vehicle owner need a charge point at home?

Plugging into a standard wall outlet provides a maximum of 10 miles of range per hour of charging. An EV Charge point charges up to 25 miles of range per hour and fully charges most EVs in 4 hours.

How long does a 7kW charger take to charge an electric vehicle?

A 7kW charger typically provides 30 miles of charge per hour. However, this can depend on supply/ demand of the individual power source. Also, on any load limitations that may be set on the EV charger.

Why does a user need a Wi-Fi enabled charge point?

Our EV charge points are Wi-Fi enabled so users have access to a range of features including:

Over the air automatic updates with the latest software upgrades over Wi-Fi.
Remote start, scheduling and reminders with each charge point app.
Estimated miles and energy tracking based on your car model.
Match with your energy provider to find the best time to charge, when electricity is cheapest (peak/ low rates etc.).
Allows users to track all of their charging history in one place.

Can the charge point be located outdoors?

Yes – All charge points we offer are durable and suitable for outdoor or indoor use.

Can I track my energy consumption for each session?

Yes. Each installation will include the set up for your smart charger to allow you to access this information on your smart device. You can also check out our smart energy calculator tool here energy usage calculator.

Is the software upgradable?

Yes – You will benefit from free ‘over the air’ updates provided via Wi-Fi from all manufactures.

Do you get support with Impra Charge on installation?

Yes – All Impra Charge customers benefit with the set-up of charge points to your specific needs. Whether that be scheduled charging or smart set up. This is conditional on your internet signal to your charge point.

Can the charge point be easily relocated?

To have the charger removed or relocated, we can arrange this.

What are the available cord lengths?

6.5, 8 and 10 metres.

What is the maximum output power for a standard home charger?

7.4 kW.

Does Impra Charge provide a warranty?

All installations are backed by a 3-year warranty this provided by every manufacturer that we offer.

Should I charge my electric car to 100%?

It's best to keep it charged between 50% and 80% as much as possible, as for letting it go completely flat between charges, this will ultimately will reduce its lifespan.

Too much rapid charging can affect your battery's lifespan because the heat produced from high currents can degrade the battery more quickly. All our charge points usually charge to 80%, then with your vehicles on-board charger, trickle to 100% to best protect your battery from both ends of charging input.

Should I charge my electric car every day?

To best protect the lifespan on your vehicle’s battery, you should avoid charging sessions unless necessary. It’s usually best to follow the specific vehicles manufacture recommendations set in the vehicle’s user manual.

Is it cheaper to charge my electric vehicle at night?

Yes, it is almost always cheaper to charge your electric vehicle at night. This is because most energy providers offer cheaper ‘off-peak’ tariffs at night due to user demand being lower. This usually results in the best cost saving so its worth checking with your energy provider.